About the job

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Greenlight is the leading family fintech company on a mission to help parents raise financially smart kids. We proudly serve more than 6 million parents and kids with our award-winning banking app for families. With Greenlight, parents can automate allowance, manage chores, set flexible spend controls, and invest for their family’s future. Kids and teens learn to earn, save, spend wisely, and invest.

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At Greenlight, we believe every child should have the opportunity to become financially healthy and happy. It’s no small task, and that’s why we leap out of bed every morning to come to work. Because creating a better, brighter future for the next generation depends on it.

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We’re looking for an experienced relationship manager to join our Partner Success team and help grow our portfolio of financial institution relationships. In this role, it is not enough to simply keep the partners happy or be the point of contact for your book of accounts. The Account Manager is expected to be the subject matter expert on all things related to their accounts from onboarding, to launch, servicing, performance, and renewal. We also expect this person to proactively identify opportunities for continuous product improvement and revenue growth, garnering internal and external support from senior leaders for those opportunities; then plan, execute, and vigorously measure results.

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This role reports to the Head of Partner Success and is perfect for a nimble and naturally inquisitive self-starter who’s comfortable effortlessly navigating several concurrent projects.

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Your day-to-day:

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• Build and maintain excellent relationships and serve as the point of contact between partners and Greenlight
• Lead partners to hit performance and retention targets
• Expand revenue through renewals and upsell opportunities
• Proactively analyze business performance to identity potential issues and new opportunities, then work cross-functionally to implement solutions
• Set partner priorities, drive delivery timelines, and ensure flawless execution of partner programs spanning adoption, servicing, and expansion
• Service partners, working cross-functionally with Product, Marketing, Analytics, Finance, Compliance, Customer Service, and Engineering to ensure high partner satisfaction
• Work with Partner Team leadership to manage internal reports and forecasts
• Work with other members of the Partner Success team to develop and maintain partner best practices and recommendations

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What you’ll bring to the team:

• 3+ years of experience in account management, customer success, program management, sales, marketing, or product
• Experience in financial services strongly preferred. B2B2C partner experience is a plus
• An ability to think analytically and support ideas with numbers and basic analysis
• Excellent oral and written communication skills, with a high level of comfort presenting
• Excellent relationship building skills
• A strong desire to learn, grow, and take ownershipStrong program management skills

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Not sure this one’s for you? Don’t count yourself out. Show us what you’ve got and we’ll reach out if there’s a great fit.

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Location: We are currently prioritizing candidates who are based in the greater Boston, Massachusetts or Atlanta, Georgia area.

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Work perks at Greenlight:

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• Medical, dental, vision, and HSA match
• Paid life insurance, AD&D, and disability benefits
• Traditional 401k with company match and Roth IRA
• Unlimited PTO
• Paid company holidays and pop-up bonus holidays
• Professional development stipend
• Mental health resources
• 1:1 financial planners
• Fertility healthcare
• 100% paid parental and caregiving leave, plus cleaning service and meals during your leave
• Flexible WFH, both remote and in-office opportunities
• Fully stocked kitchen, catered lunches, and occasional in-office happy hours
• Employee resource groups

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