Our mission is to unlock value for every customer.

We help businesses grow by putting their clients first and unlocking the full potential of Planhat.

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People and Culture

At Planhat, we don’t talk about results—we get them.

Starting with just two people and zero external funding, we’ve grown to nearly 200 people and hundreds of clients, while keeping a scrappy, high-ownership mindset. Builders, go-getters, and value creators thrive here. Planners and delegators? Not so much.

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Team

This is a new role at Planhat, built for someone who uncovers and seizes opportunities within existing accounts. We dig deep into our customers’ goals and challenges—then help them solve them with Planhat.

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When our clients win, we win:

• A LegalTech startup reduces churn and increases upsells by automating workflows that flag risks and opportunities.
• A global cybersecurity firm uses enhanced reporting to reassign 10% of accounts, boosting engagement and portfolio growth.
• An Enterprise Fintech saves 30+ hours per week by automating account reviews and lifecycle handoffs.

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Prior to joining Planhat our team today have:

• Played a pivotal role in scaling a fast growth SaaS company, in a hands-on revenue generating role, such as sales, CS, or account management.
• Demonstrated strong ability to navigate complex accounts, engage multiple stakeholders, drive measurable business outcomes, and confidently lead commercial negotiations.

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Trajectory

We like to think we’re creating one of the world’s most strategic and exciting business tools. Tens of thousands of users worldwide rely on Planhat daily to manage over 2.6 million customers. As one of the first hires in this high-impact unit, you’ll play a pivotal role in shaping and scaling a team that will be central to Planhat’s next phase of growth.

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Location

Success in this mission depends on strong cultural alignment, a fast ramp-up, and close collaboration. You'll work directly with senior sales leaders, and this role will be based in London or Stockholm.

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Skills & Requirements

We care less about the number of years you’ve worked and more about your commercial acumen, drive, entrepreneurial mindset, and achievements so far.

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**Builder mentality: **You thrive in uncharted territory. Rather than waiting for direction, you take initiative, create your own playbooks, you realise it's about traction more than strategy.

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Results-Driven: You exceed targets. You’re probably overperforming within CS or an AE, and want a new challenge, either way, you’re motivated by growth and impact.

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Strategic sales: You get that every organization is different—especially when it comes to customer success. You build trust, and solve tough commercial challenges alongside global business leaders.

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About the company

The customer platform built to acquire, service and grow lifelong customers.