Customer Success Manager
Job Description
Lithic creates card issuing and payment infrastructure for technology companies that just works. We help some of the world’s fastest-growing digital banks, fintech companies, and software companies process billions in transactions annually.
Lithic is hiring a **Customer Success Manager **to help our customers build and scale card programs on the Lithic platform. You will be our customers' primary point of contact, working with key stakeholders (ranging from developers to founders and executives) on scaling, strategy, and product expansion.
What You'll Do:
- Own the overall relationship and account strategy for a portfolio of enterprise customers
- Gain a deep understanding of your customers’ business and product goals by building trust and creating meaningful relationships among key stakeholders
- Identify and execute opportunities for revenue expansion with key accounts
- Understanding and presenting Lithic’s product and solution set and advising customers on how to better use the product to drive their own business growth
- Maintain active relationships with customers, including proactively resolving business and technical issues and serving as an internal advocate
- Work cross-functionally within Lithic to continuously improve our product, customer experience, and internal processes
What You Bring:
- 3+ years of client-facing experience, ideally in a high-growth environment
- Successful track record of owning and growing accounts
- Extreme problem-solving orientation
- Strong communication and consultative skills
- Project management skills and ability to manage multiple customers and priorities
- Curiosity and eagerness to synthesize complex information
- Ability to partner with P&E teams to design and implement more self-service capabilities
- Payments/Fintech industry experience
- Technical aptitude a plus (familiarity with SQL, data analysis, and APIs)
Expected Compensation: On-Target Earnings (OTE) of ~$130k + Equity for US Candidates
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Benefits:
- Health, vision, and dental insurance
- Unlimited PTO
- 401(k) match
- Life Insurance and AD&D policy
- 3% cashback on all Privacy purchases
Company Overview
Lithic makes it simple to create payment cards to enable and control spending. Designed for developers, Lithic’s accessible building blocks reduce time to market, unlock new revenue streams and scale with your evolving business. Whether you’re creating payment cards for your customers, optimizing back-office operations, or simplifying disbursements, Lithic makes it easy to start without wading through lengthy MSAs or Sales demos. Pricing is simple, with no expensive monthly fees. Create your first card in minutes and use it right away.