About Us

Compensation is one of the key levers for attracting and retaining great talent, yet most companies are struggling to get it right. They simply have no choice but to rely on poor data and unsophisticated tools for their pay decisions. That’s why we created Ravio.

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We help some of the world’s most innovative and ambitious companies build stronger teams and reach their goals through better compensation. Our goal is to bring compensation into the modern age by building the ultimate real-time compensation solution. We’re passionate about ensuring everyone is paid what they deserve, no matter their background or circumstances. We believe that when compensation is done right, everyone wins.

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Ravio is growing fast, which means you can too. Joining a startup in the early days and scaling it into a global product is one of the most challenging and rewarding experiences a career can offer. If that sounds exciting to you, you’re in the right place.

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The Role

You’ll be joining a team of Customer Success Managers, supporting Ravio’s customers across their full lifecycle. This is a role which encompasses implementation, technical product support, ongoing relationship building, as well as renewals and upselling.

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You’ll be looking after a portfolio of customers, and be responsible for improving and maintaining the health of your accounts, and for growing and retaining revenue across your portfolio. You’ll have autonomy to decide how you meet your goals, and the opportunity to test and learn as you go. This role is focused on small and mid-sized accounts, with opportunities to develop into enterprise customer success manager roles, or to specialise in specific regions or verticals.

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You’ll work closely with other teams across the business to share feedback from customers, and to influence the product roadmap based on what customers are telling us they need, as well as working closely with our operations team and other teams across the business.

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What we’re looking for:

• Customer relationship building / empathy. You can build rapport fast, and gain customer’s trust, while understanding and empathising with their challenges.
• Commercial acumen. You’re comfortable negotiating and selling (this role includes revenue and renewal targets)
• Attention to detail, and able to get in the weeds to support a customer. It’s a complex product, that’s changing all the time, and you need to be comfortable supporting customers with tricky questions.
• Teamwork. We work closely as a team, and we work cross functionally with ops, marketing, and product team
• Nice to have: Scaled support / account management experience. Including building sequences, reporting, testing and learning.
• Nice to have: Experience in HR tech / Reward / HR
• Nice to have: Language skills, with a preference for German or French

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What you’ll get:

• The opportunity to be part of the early team of a category-defining company backed by a strong roster of world-class investors
• An inclusive work environment characterised by a high degree of trust, respect and integrity
• The ability to work closely with and learn from the company’s founders as well as a highly ambitious team of smart, mission-driven individuals
• A high degree of autonomy and the opportunity for fast-tracked professional growth
• While we’re very focused at work, we also know how to have fun in the process and don’t take ourselves too seriously
• Competitive compensation (and we know what we’re talking about!) with significant upside potential for high performance. And company equity, of course.
• An amazing benefits package for everyone, regardless of their role or level, including generous paid time off allowances as well as enhanced parental leave benefits

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Compensation & Benefits

• Level P2 / P3 - £36,000 - £65,000 + Bonus
• Company ownership (everyone gets a meaningful equity stake in Ravio)
• 25 days paid holiday + bank holidays + 4 wellness days (take them anytime, no questions asked!)
• Up to 6% pension matching scheme
• £60 a month wellness allowance (Invest in your physical wellbeing, on us)
• Private healthcare cover with AXA (we give you the freedom of choice so you can select the best medical professionals for you)
• Income protection insurance (for full peace of mind in case you cannot work because of sickness or disability)
• 20 weeks fully paid parental leave & 8 weeks for non-birthing parent

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