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Customer Success Manager

cymulate_logo.jpeg
Cymulate
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Job Description

What you will do:

  • Serve as the primary point of contact for customers, guiding them through the onboarding process, success planning, and ongoing optimization of Cymulate solutions
  • Act as a trusted cybersecurity advisor, offering best practices, insights into emerging threats, and guidance on leveraging Cymulate's platform to enhance the customer’s security posture
  • Ensure customers remain satisfied with the services by proactively educating customers on functional capabilities, new product features, and possible upgrades that align with business needs and security goals
  • Measure customers’ achievement of these key performance indicators and report those both internally and externally
  • Assist in identifying opportunities for expanding Cymulate’s usage across the customer’s organization
  • Aid with the development and improvement of the product by gathering feedback to identify recurring issues and feature requests

​

**What you will have: **

  • 5+ years of experience in customer success, project management, and/or consultative roles with a proven track record of success, particularly in managing enterprise accounts in the cybersecurity industry
  • Experience in the cybersecurity field with the ability to understand and communicate technical concepts, solutions, and security outcomes to both technical and non-technical stakeholders
  • Direct experience as a cybersecurity consultant is an advantage
  • Proactive approach to problem solving with the ability to make independent decisions
  • Proven success in building and maintaining long-term relationships with enterprise clients, fostering trust, driving customer success, and exceeding retention and growth targets

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Company Overview

Designed for companies that want to manage their security posture against the evolving threat landscape. Cymulate's SaaS-based platform deploys within an hour, enabling security professionals to continuously challenge, validate and optimize their cybersecurity posture end-to-end across the MITRE ATT&CK® framework.

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JOB LOCATION
JOB TYPE
Customer Support
JOB INDUSTRY
COMPANY NAME
Cymulate
KEYWORDS
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