About Us

Sling aims to create a world where sending and receiving money is effortless. The app allows users to pay people, not numbers - no account numbers, IBAN or sort code needed, all you need is the recipient's name to send them money. The app leverages blockchain technology to allow for almost instant money transfers in any currency for a negligible fee. Sling is available in 50+ countries and is available in the Android and iOS app stores. Sling is a product by Avian Labs, Inc.

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About The Role

We are looking for a dedicated and empathetic Customer Support Specialist to join our team and provide top-notch assistance to our users across various channels, including email, chat, and social media. The ideal candidate will have a passion for helping others, strong problem-solving skills, and a deep understanding of customer service best practices. This role is perfect for someone who is patient, resourceful, and committed to ensuring a seamless experience for our users.

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Key Responsibilities

• Provide exceptional customer support across multiple channels, including email, chat, and social media platforms.
• Respond to customer inquiries promptly and effectively, addressing their concerns with patience and professionalism.
• Troubleshoot issues related to our app and services, guiding customers through solutions step by step.
• Maintain detailed and accurate records of customer interactions and resolutions in our CRM system.
• Collaborate with internal teams, such as product and engineering, to resolve complex customer issues and improve the overall user experience.
• Help inform and implement customer support processes and best practices to enhance the efficiency and quality of our service.
• Monitor and analyze customer feedback to identify trends, report bugs, and suggest improvements to our products and services.
• Engage with customers to build strong relationships and foster a positive community around Sling Money.
• Stay up-to-date with product updates, company policies, and industry trends to provide informed and accurate support.

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About You

• Proven experience as a Customer Support Specialist, Customer Service Representative, or similar role for at least two years.
• Excellent communication skills, both written and verbal, with a solid ability to empathise with customers.
• Strong problem-solving skills and the ability to think critically in high-pressure situations.
• Experience with customer support software and CRM systems (e.g., Zendesk, Intercom, Salesforce).
• Ability to work independently and manage multiple customer queries simultaneously.
• A proactive, solution-oriented mindset with a focus on customer satisfaction.
• Familiarity with fintech products or blockchain technology is a plus.
• Strong organisational skills and attention to detail.

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Compensation, Perks & Benefits

• Competitive salary and equity package.
• Opportunity to be a core part of a fast-growing fintech startup.
• Collaborative and innovative work environment with autonomy.
• Free lunch in the office and flexible working arrangements.
• Professional growth opportunities, team offsites, and events.

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