Operations Support Associate
Job Description
About
Candex is a rapidly growing private global B2B fintech company on a mission to reshape the way businesses transact. Our tech-based solution makes purchasing fast and easy for enterprise buyers. Recognized in the ProcureTech 100 for Procurement Innovation, our SaaS Platform and accompanying services completely transform the buying experience for large companies around the globe. Buyers enjoy the simplicity of Candex for their purchases, vendors get paid faster, and procurement teams love the increased control they gain over purchases — Everyone wins!
We serve companies in the Global 2,000 and our existing clients include some of the world’s biggest corporations. We’ve raised over $85M from leading investors including Goldman Sachs, JP Morgan, American Express, Altos, Craft, and NFX. Available in almost 50 countries, Candex is expanding our already robust footprint and is looking for ambitious, fun people to join us on our mission to revolutionize the way businesses engage and pay their suppliers.
Position Overview
In this role, you will act as a Global Operations Associate, reporting directly to the Director of Revenue Operations.
You will have the opportunity to support our growth and expansion in multiple countries as well as help us customize the Candex system and onboard global corporations.
Responsibilities:
- Onboarding Candex into our clients' systems by providing relevant information and documents
- Coordinate with Sales / Account leads / CSMs and handling day to day customer emails
- Regular audit and maintenance of the entity details and supporting documents
- Assist in streamlining processes to make them efficient
- Verify customer data by performing compliance checks
Qualifications and skills:
- Previous experience in a customer support and onboarding role
- Undergraduate Bachelor’s degree in economics/finance/accounting is preferred
- Fintech/Hi-tech experience is preferred
- Impressive interpersonal and communication skills
- Experience in procurement systems like Ariba, Coupa, Tungsten, Taulia etc is preferred
- Highly organized with the ability to multitask and work under pressure
- Tech savvy with the ability to pick up new technology quickly
- High level of English, both written and spoken. Additional language is an advantage
Company Overview
Candex is a fintech consolidator for large organizations so that they can make purchases from one-time, irregular and low risk suppliers using existing P2P processes. Candex operates globally managing setup, support, tax and regulatory complexity - making it simple, fast, and compliant to pay suppliers even across borders and cross currencies. Available in multiple deliveries, Candex works directly within existing e-procurement systems, via bulk uploads, or integrated into any workflow via API. In the end - Candex completely takes care of the 70-80% of vendors getting 3-5% of spend; ensures that "No PO, No Pay" becomes achievable; and the efficiency is so remarkable that our clients enter a sort of procurement zen.