At Venteur, we're dedicated to transforming healthcare in America. Our mission is to empower individuals to take control of the trillions of dollars spent on their behalf but often decided by human resources and brokers. We believe this will lead to better outcomes for all individuals.

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The market transformation is just starting. As we saw 40 years ago with the transition from company-controlled retirement (pensions) to individual-empowered retirement (401ks), new regulation has enabled healthcare to make the same transition from group plans to a consumer-centric solution – an Individual Coverage Health Reimbursement Arrangement (ICHRA). Through our technology-led offering, our platform changes how businesses offer health benefits, and how employees are empowered to truly prioritize wellness and longevity.

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We're seeking passionate individuals who thrive on exploration and learning to join us on this journey. With an early-stage startup, opportunities for career growth and advancement are immense along with the financial benefits of being an early employee of a future giant in technology. If you're a problem solver with empathetic communication skills, we want you to help us pave the way toward a healthier, more personalized future. Join Venteur and be part of something truly transformative!

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Our Values

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Our culture is our strength. That's why we encourage the following values across our entire organization.

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• Approach Every Situation with Kindness
• Bias for Action
• Say “Yes” to the Hard Things
• Insist on the Highest Standards
• Strive for Empathy and Create Shared Understandings
• Leave the Campsite Better than When You Found it
• Earn Trust — and Keep It
• Have Each Other’s Back

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Read more about it here

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About The Role

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As the newest member of the Customer Experience Team, you will be responsible for the successful onboarding and ongoing relationship management of our employer partnerships. These partnerships are the heartbeat of our organization. You'll act as a subject matter expert and advise our new clients on best practices, change management, and training options as you leverage data to ensure a successful onboarding and transition to Venteur. Post onboarding, you will work with the business owner to share data on adoption, customer satisfaction, and more broadly, the value-add impact of partnering with Venteur as their benefits expert.

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Responsibilities

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• Collaborate with partners and internal departments to define onboarding project scope and complete project deliverables within established timeframes.
• Coordinate, organize, and prioritize multiple concurrent onboarding projects in a fast-pacedenvironment.
• Build project artifacts such as project plans, user stories, requirements, and training materials.
• Translate business needs into technical requirements, identifying technology gaps, and conveying to product and engineering teams as part of a Voice of the Customer process.
• Develop solutions and/or processes to ensure partnership requirements are met.
• Track and communicate onboarding status, issues, risks, and decisions to senior leadership in an Agile, change-laden environment.
• Stay up to date and quickly obtain proficiency in new regulations, technologies, and tools, as needed, to meet business needs.
• Provide ownership, oversight, reporting, escalation management, and support for a portfolio of partnerships.
• Demonstrated ability to quantify impact.
• Enthusiasm, aptitude, and attitude for a fast-paced, ever-changing, high-growth start-up work environment.

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Basic Requirements

• Bachelor’s degree or equivalent professional experience
• 2+ years managing customer relationships or customer implementation/onboarding processes.
• Experience with technologies and tools such as:
• MS365 suite
• HubSpot/Salesforce/CRM
• PM Tools (Asana, Smartsheets, Monday.com, etc)
• CSM platforms (Gainsight, PlanHat, Vitally, etc)

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Bonus Qualifications

• Experience with B2B2C (especially in insurance or FinTech)
• Experience in healthcare insurance.
• Certification in a related process (PMP, Lean Sigma Six, Customer Success Management)
• Marketing and/or Pre-Sales experience
• Reporting and Dashboard development
• Hubspot Administration experience
• Customer Success Ops experience

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What We Offer

• Competitive salary: $75,000-$90,000 per year
• Generous equity compensation
• Comprehensive benefits package, including health, dental, and vision coverage
• 401(k) retirement plan
• Unlimited paid time off
• Opportunities for professional development and growth
• Offsite company trips

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Equal Opportunity Employer:

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Venteur is an equal-opportunity employer committed to diversity and inclusion. We welcome applicants from all backgrounds and identities, and we do not discriminate on the basis of age, race, gender, religion, sexual orientation, disability, or any other protected status.

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How to Apply:

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If you're excited about the opportunity to join our team and help shape the future of healthcare, please submit your resume and include a cover letter that explains how your experience has impacted customers or end users, and why you're interested in working at Venteur.

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Please note that we can only consider applicants who are located within the United States due to strict compliance requirements related to our industry.