Nathan Lee is a senior product engineer at Intercom, where he builds and scales customer engagement solutions. He has led engineering teams through major architectural shifts, including migrating from monolithic systems to distributed architectures using Kubernetes. At Set Sail Software, he designed and developed core client-facing products, including a chat widget and a flow diagram tool for dynamic user interactions, improving system efficiency by 50% through automated CI/CD pipelines.

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Before Intercom, Nathan was a technical lead at Motley London and Set Sail Software, where he managed teams developing live chat support systems and automated workflows. At Gyana, he worked on user onboarding flows and core UI components, strengthening front-end interactions with rigorous testing. His experience spans full-stack development, infrastructure automation, and DevOps, with a focus on scaling engineering teams and streamlining development processes.

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Nathan combines technical leadership with hands-on engineering. He improves developer efficiency by automating deployments, setting up isolated environments, and implementing rigorous testing. He has experience working across geographies, from Hong Kong to London, leading teams in fast-paced environments. His expertise in JavaScript, TypeScript, and distributed systems allows him to build scalable solutions that improve both developer workflows and user experiences.